Warranty & Returns

Can I return my package 'Return to Sender'?

No. You need a Return Material Authorization (RMA) Number to return goods. In many cases, the return to address may be different from the address we shipped your order from. Contact rma-dept@electromate.com for instructions on returning a product.

What should I do if I receive a damaged item?

We thoroughly inspect and securely package all items before shipping. However, it has been found on rare occasions that during transport in rough conditions, items may be damaged. If you receive an item that is damaged in some way, please contact rma-dept@electromate.com.

What is the warranty on your products?

The majority of our products carry a 1 year manufacturer's warranty. Extended warranties are available on most products for a nominal up-charge.

How do I get a Return Number to send back a unit for repair?

Sending back a unit for repair or credit is easy! Simply e-mail rma-dept@electromate.com the model and serial number of your unit along with a description of the problem or request for credit, and we'll e-mail you back a Return Material Authorization (RMA) number and location to send the unit back. Note: freight must be prepaid.

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