Shipping and Delivery

Can you ship collect on my account number?

• Yes we can ship collect on your account number, however we don't ship collect on 3rd party account numbers.

If the delivery on your web page states "Usually in Stock..." when will I get my order?

• The exact ship date will be e-mailed to you in an Order Confirmation. Order Confirmations are emailed within 24hrs receipt of every order. Urgent requests for rush order ship dates should be made to customerservice@electromate.com .

Is it possible to consolidate orders to save on freight?

• Not a problem. Simply contact us with your request to group-ship the orders you want consolidated.

Is it possible to expedite an order after it has been placed/confirmed?

• Yes, where possible. Additional factory expedite/freight charges may apply. E-mail your request to customerservice@electromate.com and we will respond to your request quickly.

What couriers do you use for shipping?

• We have daily pick-up service by UPS, FedEx and Purolator.  However, we can ship using any courier you prefer.

Where do you ship from?

• Canadian and International orders are shipped from our Toronto (Vaughan), Ontario CANADA office. USA orders are usually shipped from Buffalo, NY or Greenville, DE. Incoterms are Ex-Works Vaughan, Ontario CANADA or Greenville, DE USA.

Where do I find the tracking number for my order?

• Tracking numbers for shipments are found on the order invoice. You can also request them at shipping@electromate.com .

Please select the carrier's information you have been provided to track your package.